Privacy Policy

Last Updated: November 2026

At Tom and Spike ("we," "us," or "our"), we value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us.

By accessing or using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect information directly from you, automatically through your device, and from third-party services.

A. Information You Provide Directly

Personal & Contact Details: Name, email address, phone number, shipping address, and billing address when you place an order or create an account.
Payment Information: Payment card details or account credentials. (Note: Payment transactions are processed securely through third-party processors like PayPal or credit card gateways; we do not store full credit card numbers on our servers).
Customer Support Data: Information you share when contacting our customer service team.

B. Information Collected Automatically

Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and shopping cart history.
Cookies & Tracking Technologies: We use cookies, web beacons, and pixels to enhance your browsing experience, remember your cart items, analyze site traffic, and assist our marketing efforts.

2. How We Use Your Information

We use the information we collect for the following business purposes:

Fulfilling Orders: Processing payments, shipping your pet supplies (with estimated US delivery of 5 to 15 business days), and providing order updates and tracking details.
Customer Support: Responding to your inquiries, returns, or replacement requests.
Store Improvement: Analyzing usage trends to optimize website functionality, user experience, and product selection.
Marketing & Communications: Sending promotional emails, special offers, or newsletters (you may opt out at any time via the "unsubscribe" link).
Security & Fraud Prevention: Protecting our website, preventing fraudulent transactions, and complying with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted third-party service providers necessary to operate our business:

Payment Processors: Such as PayPal and credit card processors, to safely complete your financial transactions.
Shipping Carriers & Logistics: Shipping providers to deliver your orders to your US address.
E-Commerce & Tech Platforms: Hosting services, analytics tools (e.g., Google Analytics), and email marketing services.
Legal Compliance: When required by law, subpoena, or government order, or to protect the rights, property, and safety of Tom and Spike and our users.

4. Cookies and Opt-Out Options

Cookies help us provide a seamless shopping experience. You can choose to disable or block cookies through your individual browser settings. However, disabling cookies may limit your ability to use certain features on our site, such as keeping items in your shopping cart.

5. Your Privacy Rights (For US Residents)

Depending on your US state of residence (including California, Virginia, Colorado, Connecticut, Utah, etc.), you may have specific rights regarding your personal information:

Right to Access / Know: You can request details about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You can request that we delete personal data we have collected from you, subject to legal exceptions.
Right to Correct: You can request that we correct inaccurate personal data.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at CONTACT US.

6. Data Security

We implement appropriate technical and organizational security measures (including SSL encryption) to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet is 100% secure.

7. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated version will be posted on this page with an updated "Last Updated" date.

9. Contact Us