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 💳We Now Accept PayPal Payments! 🔒

Tom & Spike
Tom & Spike

Shipping & Delivery

Shipping & Delivery Policy

Last Updated: November 2026

At Tom and Spike, we are dedicated to delivering high-quality pet products safely and efficiently to your doorstep. Below you will find all the details regarding our shipping rates, delivery times, and order processing.

1. Shipping Destinations

We currently ship exclusively within the United States.(Note: We do not ship to international destinations, U.S. Territories, or APO/FPO addresses at this time).

2. Delivery Timeframes

Our delivery timeline consists of two parts: Processing Time and Shipping Time.

  • Order Processing Time: 1 to 3 business days (Monday – Friday).

  • Standard Shipping Time: 5 to 15 business days.

Total Estimated Delivery: You can expect your package to arrive within 6 to 18 business days from the time you place your order.

3. Shipping Costs

  • Standard Shipping: Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

  • Free Shipping Offers: We occasionally run Free Shipping promotions! Any current free shipping thresholds will be displayed at the top of our store page during the promotion.

4. Order Tracking

Once your order is processed and dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to trace your package in real-time.

Please allow 24 to 48 hours after receiving your tracking number for the tracking system to update with carrier details.

5. Delivery Delays & Issues

While we work closely with our carrier partners to ensure timely deliveries, shipping times are estimates and not guarantees. Unexpected delays may occur due to:

  • Severe weather conditions

  • High carrier volume during holiday seasons

  • Incorrect or incomplete delivery addresses provided at checkout

Tom and Spike is not responsible for minor delays caused by shipping carriers or incorrect shipping addresses provided by the customer.

6. Lost, Stolen, or Damaged Packages

  • Damaged Items: If your items arrive damaged or defective, please contact us within 7 days of delivery at CONTACT US with clear photos of the damage, and we will arrange a replacement or refund.

  • Lost Packages: If your tracking status shows "Delivered" but you haven't received your package, please check with family members or neighbors first. If it is still missing after 48 hours, contact our support team for assistance.

7. Contact Us